Miida

How Miida's AI uses your data

Miida uses AI to save you time, not to collect your information. Here is, in plain words, what our AI sees, what it does with it, and who stays in charge.

Our promises

  • Only what the task needs. Each AI feature sees only the information needed for that one job, like the message it's replying to and the details you've given it about your business.
  • Your business stays separate. Your information is only ever used for your business. It is never used to help, train or answer for another client.
  • Not used to train AI. The platforms Miida uses have told us they don't use your business data to train their AI.
  • People stay in charge. AI replies to your customers are drafts that a person checks before sending, unless you choose automatic replies. Anything sensitive, like a complaint or a health question, always goes to a person.
  • You can switch it off. Any AI feature can be turned off for your business. Just tell us.
  • Kept in check. Every AI feature has daily limits, so it can't run away with your account.
  • Never your passwords. Miida's AI will never ask you or your customers for passwords, card numbers or other sensitive details.

Where Miida uses AI

  • Your Miida assistant and support chat. Helps you set up and use Miida and answers questions about your business. To do that it reads your conversation with it and a short summary of your recent records, like recent contacts, appointments, deals and invoice totals. It only reads your own workspace, and only what your signed-in account can already see.
  • Reply drafts for customer messages. Drafts replies to your Facebook and Instagram messages for your team to review and send. It sees the message being answered and the tone and details you've set for your business.
  • Instagram replies (when you turn them on). Answers only from the business details you've saved, says it's an automated reply the first time, and hands anything sensitive to a person.
  • AI Reception. Answers your calls when you can't, is upfront that callers are speaking with an AI assistant, and passes the details of each call on to you.
  • Miida's own team tools. When our team researches businesses to contact or the market, the AI only looks at public information, never your workspace.

Your data, your rules

  • You decide how long we keep it. We keep your information for as long as you want us to, and we agree this with you.
  • You decide who sees it. Miida's team only sees what you allow.
  • Take it with you. You can ask for a copy of everything in your workspace, or ask us to delete it, at any time. See your privacy rights.

AI can make mistakes, which is why people stay in the loop. If something an AI said or did doesn't look right, or you have a question about your data, .