Miida builds local businesses a website and their own private business app, with your customer list, bookings, jobs, invoices and reviews in one place. We can also run your Facebook and Instagram ads and answer your phone with AI Reception. A real team builds it and supports you.

Who is Miida built for?

Small, owner-run local businesses that run on phone calls, appointments and jobs: home services like roofing, plumbing, HVAC, handyman and cleaning, auto shops, salons and wellness, restaurants, and more. If you serve customers and book jobs or appointments, we can build for you.

Where is Miida based?

Miida is based in San Antonio, Texas, and works mainly with businesses in San Antonio and Austin. We can also work with you remotely from anywhere in the United States.

How much does a website cost?

Most local businesses pay $100 to $300, one time, whether you choose a website, a private business app, or both together as one package. Your exact price depends on what you need and is given to you in writing after your free Automation Audit, before any work begins. Optional Maintenance is usually $30 to $100 a month.

How fast can I get started?

Most websites go live 7 to 14 days after your audit. Your private business app can take longer, depending on how much it needs to do. You get a timeline with your plan before you agree to anything.

How does Miida charge for marketing?

You pay Meta directly for the ads, usually $600 to $2,000 a month. Miida's share is 10% of the revenue from jobs booked by customers our ads bring in, within 90 days of their first contact. Your other customers never count.

What if the ads don't pay off?

If the first 60 days of ads don't earn back what you spent on ads in matched jobs, we waive our 10%, and you choose a full refund of that ad spend or a free month 3 of our service, with Miida paying that month's ad spend too. The full terms are in your written marketing agreement.

What does AI Reception cost?

For a typical small business, about $50 to $60 a month (around 100 calls of 3 minutes). There is no platform fee: you pay what the phone and AI providers charge for your line, plus 80%, billed monthly for what you actually use. The AI Reception page has a calculator for your own numbers.

Do I own my website and my data?

Yes. Your website, your app and your customer data are yours. If you ever leave, you take them with you, and you can ask for a copy of your data at any time.

Will it work with the tools I already use?

In most cases, yes. We build around the way you already work instead of asking you to replace what works. During your audit we check the tools you use and tell you up front if anything would need to change.

What kind of support do I get?

You can reach the Miida team by email or through the contact form on this site. Maintenance clients can also message us from their phone and get prompt help from a person. Changes and extra work are agreed with you, and any cost is confirmed before work starts.

Will Miida ever ask for my passwords?

No. Miida never asks for your passwords or sign-in codes, by phone, text or email. When we help you secure your accounts, you make the changes yourself while we guide you. If someone claiming to be Miida asks for a password or a code, don't give it, and let us know.

Is there a contract or can I cancel anytime?

No long-term contract. You can cancel a recurring service at any time by emailing us, and your data is always yours: ask and we'll send you a copy.

Miida

Terms of Service

Last updated: October 18, 2026

These Terms are an agreement between you and Miida, LLC ("Miida," "Company," "we"), based in San Antonio, Texas. By using the Miida website and services, you agree to engage with us in good faith regarding project scope, timelines, and payments. Specific service terms, including pricing and deliverables, are confirmed in writing before any implementation work begins. Miida does not sell memberships or subscriptions to its platform. Clients do not sign in to Miida: Miida keeps an internal file for each client and provides the services you agree to, billed by invoice.

Age eligibility

Miida's services are intended for individuals aged 18 or older. You must be at least 18 to engage Miida for any service, ask Miida a question through this website, or book an audit. By confirming your age when requested, you represent that you are at least 18. Individuals under 18 are not eligible to use these services.

Policy version: age-eligibility-v1

Privacy & Data Protection

No party may sell, distribute, license, or otherwise disclose any information obtained through Miida or its services outside of Miida or the directly involved parties, except for a transfer described under Business Transfers below. Any individual who engages in such activity, together with the business or organization that employed, contracted, or otherwise engaged that individual, shall be held jointly and personally liable for full compensation of any and all resulting damages, including reasonable costs of recovery.

Miida keeps an internal client file for each business it serves, holding the information needed to provide your services, such as your contacts, records, and service settings. Clients do not sign in to Miida; the Miida team manages your file for you.

Miida's leadership (its Elder Heads) can open any client file, only to provide your services, maintenance, and security, never for any other purpose. Every other Miida staff member can open only the client files they are assigned to, and only the parts their role allows. Each time a staff member opens a client file, Miida records who it was, when, and what they opened (at most once an hour per person). These records are kept for security and accountability and are reviewed when there is a specific reason, such as a security concern or an access dispute. You can ask Miida for a summary of staff access to your file.

End-Consumer Data Collected Through AI Features

When your customers interact with AI Reception or Conversation AI, Miida may process their voice recordings, call transcripts, and message content on your behalf, using third-party AI service providers, solely to provide the requested service. This data, and any results derived from it, belong to you as the Miida client. Miida's role is limited to providing the AI software and technology used to process these interactions; Miida does not claim ownership of the resulting data or retain it beyond what is needed to deliver the service to you. You are responsible for your own data retention and deletion practices regarding this information.

Scope of Services; No Guarantee of Results

Miida provides tools, systems, and guidance to help you build and manage your business's online presence, including websites, CRM systems, automation, and related services. Miida does not guarantee any specific business outcome, including but not limited to revenue growth, lead volume, customer acquisition, or profitability. Miida's role is to help you build, understand, and navigate the tools needed to run your business online, not to operate, manage, or make business decisions on your behalf. You remain solely responsible for the operation and outcomes of your own business.

Any money-back guarantee Miida offers applies only as set out in a separate written agreement signed by you and Miida, and the terms of that agreement control. Marketing services are billed as described when you sign up, including Miida's share of 10% of the revenue from each job the marketing generates.

AI-Powered Features and Consumer Disclosure

Certain Miida features, including AI Reception and Conversation AI, use artificial intelligence to interact directly with your customers, callers, and website visitors on your behalf. You agree to ensure that any person interacting with these AI-powered features is clearly and conspicuously informed, at the start of the interaction, that they are communicating with an AI system rather than a human, and that a human is available upon request. You are responsible for compliance with any applicable state, federal, or international law governing AI disclosure to consumers in the jurisdictions where your customers are located. Miida will provide disclosure language and configuration options to help you meet this requirement, but you remain responsible for enabling and using them.

Your Data

Your business data belongs to you. You may ask for a copy of the information in your client file at any time, whether or not you still use Miida's services, by emailing support@miida.co. A Miida Elder Head prepares the export for you.

Recurring Services, Automatic Renewal, and Cancellation

Some services, such as website maintenance, management, marketing, and AI Reception, are provided on a recurring basis. When you agree to a recurring service, you choose how it is billed: either Miida sends you an invoice each billing period to pay, or the service renews automatically and is charged to your payment method on file.

If you choose automatic renewal, the service renews at the end of each billing period, monthly or yearly as agreed, at the agreed price plus any applicable taxes, and is charged to your payment method on file until you cancel. Before you agree, the renewal terms are shown to you and you must agree to them separately, and afterwards we email you a copy. For yearly renewals, we also email you a reminder 15 to 30 days before each renewal.

You can cancel a recurring service at any time by emailing support@miida.co or using the contact form on this website, without calling us. Cancelling stops the next renewal or invoice, and the service continues until the end of the period you already paid for.

Payments, Refunds, and Billing Disputes

Miida bills its services by invoice, either one time or each billing period, as agreed. Fees are non-refundable, including for partial billing periods, except where the law requires a refund and except for marketing services: if the marketing services do not deliver the return on investment set out in your written marketing agreement, you may be eligible for a refund as that agreement describes. AI Reception and other pay-as-you-go services are billed by invoice for what you used. If you believe you were charged in error, contact Miida at support@miida.co within 60 days of the charge, and we will review it and correct any error we find. Please contact us before disputing a charge with your bank or card issuer so we can fix it quickly.

Price Changes

Miida may change its prices. A new price never applies to a period you have already paid for. We will email you at least 30 days before a price change applies to a recurring service you use, and you can cancel before it takes effect. If you keep the service after the change takes effect, the new price applies from your next billing period.

Changes to These Terms

Miida may update these Terms as the service changes. The date at the top shows when they last changed. For a material change, we will email you at least 30 days before it takes effect, unless the change is required by law sooner. If you keep using Miida's services after an update takes effect, the updated Terms apply; if you do not agree, you can cancel before then.

Suspension and Termination

Miida may suspend or end your services for non-payment, a breach of these Terms, illegal or abusive use, or use that puts Miida, its clients, or the public at risk. Before suspending a service, Miida will email you at least 3 days' notice explaining why, so you have a chance to fix the problem first. The only exception is when an immediate suspension is necessary to contain a security breach; in that case Miida will tell you as soon as it safely can. If Miida ends your services, you can ask for a copy of your data before it is deleted under the Ending Services and Data Retention section, unless the law prevents it. Ending services for cause does not entitle you to a refund of amounts already paid. If Miida learns a client was under 18 when they engaged Miida, Miida may stop providing services. Work already delivered and paid for remains the client's.

Your Messages to Your Customers

You are responsible for the messages and calls sent to your leads and customers through Miida, including follow-ups sent automatically on your behalf. You agree to follow the laws that apply to them, including getting any consent the law requires before texting, calling, or emailing someone (for example under the Telephone Consumer Protection Act), honoring opt-out and unsubscribe requests, and meeting the requirements of the CAN-SPAM Act for marketing emails. Miida adds unsubscribe links where its tools support them, but you remain responsible for how you use them.

Indemnification

You agree to cover Miida's reasonable costs, including legal fees, arising from a claim by a third party about content you provide, the messages and calls you send through Miida, or your breach of these Terms or the law. This does not apply to claims caused by Miida's own breach, negligence, or misconduct.

Your Website

You own the website Miida builds for your business. Miida builds and refines it until you are comfortable switching over to it officially. After the switch, you choose whether Miida helps manage it. Either way, with your permission, Miida may go back into it to add the connection keys and build the parts needed for services you use, such as AI Reception and Marketing. Clients do not have a Miida login; Miida keeps one internal file for your business and manages it for you.

AI Reception Service

AI Reception is a pay-as-you-go service billed by invoice for what you use. Your price is Miida's actual cost from its telephony and AI voice providers for your line, plus a service markup of 80%. Some provider options, such as particular voices, AI models, or languages, cost more from the provider and so raise your price; Miida explains these before you choose them. Your usage and charges are shown on your invoice.

The phone number set up for your AI Reception stays assigned to your business until the line is deactivated, which happens when you cancel AI Reception, when you end your services with Miida, or when Miida deactivates it at your request. If you move to Miida Growth, you keep the same number.

Call Recording and Consent

AI Reception records and transcribes calls so you can review them. Some states, including California, Florida, Illinois, Maryland, Massachusetts, Montana, New Hampshire, Pennsylvania, and Washington, require every person on a call to consent before it is recorded. Your AI Reception line must therefore tell each caller at the start of the call that they are speaking with an AI assistant and that the call may be recorded and transcribed. Miida sets up this greeting with you, but you are responsible for keeping it in place and for complying with the call recording and consent laws that apply to you and your callers.

Ending Services and Data Retention

While you use Miida's services, Miida keeps your client file for as long as it is needed to provide them. When you end your services, or ask Miida to delete your data, a Miida Elder Head schedules your client file for deletion once any outstanding billing is settled and active services are stopped. Nothing is sent or run on your behalf from then on, any AI Reception line is switched off, and a 30-day recovery period begins, during which you can ask Miida to cancel the deletion. Ask for a copy of your data first if you want to keep one.

Thirty days after it is scheduled, all of the information in your client file is permanently and automatically deleted and cannot be recovered. The only exceptions are these records, which Miida keeps for legal, tax, billing, security, and dispute purposes, for the periods below:

invoices and payments: 7 years;
AI Reception call and cost records used for billing, and records of Miida's own support calls: 7 years;
records of your consents, such as age confirmation and accepted terms: 7 years;
the record of your client file's deletion and of any data export: 7 years;
security and audit logs, such as staff access logs, support escalation records, and staff conduct reports: 2 years;
records that emails were sent, including the address each was sent to: 2 years.

Each period runs from the record's last change. Miida checks every month and permanently deletes records past their period. Records connected to an open dispute are kept until the dispute ends, then deleted on the same schedule. These periods also apply to the same records while you use Miida's services, once a record is finished (for example, a paid invoice).

Everything else, including your contacts, records, and conversations, is deleted, and AI Reception call recordings and transcripts are also deleted from Miida's AI Reception provider. Files stored for your business (such as photos and contact import files) are disconnected from your client file and can no longer be opened through Miida. Base44 does not yet let apps permanently erase stored files, so the files themselves remain in Base44's storage, and public images such as a logo stay reachable at their web address, until Miida can delete them; Miida will delete them once the platform supports it.

Miida erases your information using Base44's permanent-deletion function, which removes it from Base44's live database and from its deleted-items storage, rather than only hiding it. Base44 may keep encrypted backup copies for a limited time under its own policies; those copies expire on Base44's schedule.

Emails and Follow-Ups From Miida

Service emails are sent from an address that does not accept replies, and replies to them are not read. To reach Miida, email support@miida.co or use the contact form on this website.

In Miida's current stage, automatic follow-ups to your leads and customers are sent either from a Miida no-reply email address, using your business name as the sender name, or from Miida's support email account (support@miida.co) and Miida's support phone number, rather than from your own business email address or phone number. Replies that reach Miida's support email may be answered automatically by the reply rules set up for your business.

Miida Text Messages

Miida texts (from Miida's business number) are sent only to people who agreed to receive them: by texting us first, by checking the texting box on our audit booking form, or by telling us yes in a direct message or on a call. We text to reply to you, confirm and remind you about your Automation Audit, follow up on an audit or proposal you asked about, and help with your website, app, or account. Replies may come from our AI assistant or from a person on the Miida team. Message frequency varies. Msg & data rates may apply. Reply STOP to cancel at any time, START to opt back in, or HELP for help, or email support@miida.co. Consent to texts is not a condition of any purchase or booking. Mobile carriers are not liable for delayed or undelivered messages. See our Privacy Policy for how we handle your number and messages.

Business Transfers

If Miida is involved in a merger, acquisition, financing, reorganization, or sale of all or part of its business or assets, the information Miida holds, including your client file, may be transferred to the buyer or successor as part of that transaction. The successor must continue to honor these Terms and the Privacy Policy for that information, or notify you before it applies different terms, and your rights to export and delete your data continue.

Limitation of Liability

Miida's services are provided on an as-is, as-available basis. To the maximum extent permitted by law, Miida is not liable for indirect, incidental, or consequential damages arising from your use of the platform, including losses related to business interruption, lost profits, or data loss, except where caused by Miida's gross negligence or willful misconduct. To the maximum extent permitted by law, Miida's total liability for any claim relating to these Terms or the services is limited to the fees you paid Miida in the 12 months before the event that caused the claim.

Websites and Miida's own systems are built on Base44, a third-party platform. Miida is responsible for the work it does on your website, before and after the switch. Anything you change on it yourself after the switch is your responsibility. Miida is responsible for its own staff, its own work and code, and the client data it holds; the security of the underlying platform and its infrastructure is the responsibility of Base44.

Legal Notices and Contact

Send legal notices, data requests, and questions about these Terms to Miida, LLC at support@miida.co, with "Legal notice" in the subject line. Miida sends notices to you at the email address it has on file for your business, so please tell us if it changes.

Resolving Disputes

If a dispute comes up, please contact us first at support@miida.co. Both sides agree to try in good faith to resolve it informally for 30 days before starting a court case, except for urgent requests to stop misuse of data or intellectual property.

Governing Law

These Terms are governed by the laws of the State of Texas, without regard to conflict of law principles. Any disputes arising from these Terms or your use of Miida's services will be resolved in the state or federal courts located in Travis County, Texas, and both sides agree to those courts' jurisdiction.

THIRD-PARTY PLATFORM SECURITY & SUB-PROCESSOR DISCLOSURE

Miida is built on Base44, a platform operated by Wix.com Ltd. Base44 is SOC 2 Type II certified and GDPR compliant, and Company maintains a signed Data Processing Agreement with Base44 governing the handling of client and end-user data processed through the platform.

Client acknowledges that, consistent with standard practice for hosted software platforms, Base44 personnel may access application data stored on the platform when necessary for support, security, legal compliance, or fraud/abuse prevention purposes. Base44 does not use Company's application data to train artificial intelligence models. Company will provide clients, upon written request, with a summary of the security and data-handling commitments Base44 has made to Company, to the extent Company is permitted to share them.

Miida, LLC itself is not yet SOC 2 certified; the SOC 2 Type II certification described above is Base44's. Questions about the security of the Base44 platform and its infrastructure, and reports of platform security issues, should be directed to Base44's support and security team (see base44.com/security). Questions about Miida's own staff, work, or handling of your data go to support@miida.co.

Separately, and regardless of Base44's own security posture, access by Company's own personnel (employees, contractors, or representatives) to any client's data within Miida is governed by Company's internal access-control process described in the Privacy & Data Protection section above. Clients may request details of this internal process by contacting Company.

Miida's AI features (including AI Reception, Conversation AI, content tools, and the AI assistants Miida's team uses to provide your services) are powered by third-party AI providers, including Anthropic, OpenAI, Google, and Base44, and other AI providers Miida may add in the future. When these features are used for your business, the prompts, the relevant parts of your client file, and the generated responses are transmitted to and processed on those providers' servers. Some features may search the web, and that search can include details from the request. Company has configured these integrations to avoid using client data for training third-party models where the provider offers that option. If you prefer that AI features not be used for your business, tell Miida and the team will use manual tools instead.

Support

You can reach Miida by emailing support@miida.co or using the contact form on this website. Prompt help from a person is part of Miida's maintenance service; without it, Miida answers support requests as soon as it reasonably can, but response times are not guaranteed. Changes and additions to your website or services are quoted and agreed with you before work begins.

Support channels are for genuine questions, help, and requests only. You agree not to send inappropriate, abusive, threatening, or sexually explicit messages; not to spam, flood, or resubmit the same request; not to use them for advertising or solicitation; and not to attempt to obtain staff personal information or disrupt the service. Misuse may result in warnings, limits on support, or the ending of your services, without refund of amounts already paid.

Early-Stage Service

Miida is a young service and its tools are still being developed. You may encounter inconsistencies, bugs, or tools that do not yet work as intended. The Miida team will work with you to resolve any such issues.

General

These Terms and any written service agreement between you and Miida make up the whole agreement between us; if they conflict, the written service agreement controls. If any part of these Terms is found unenforceable, the rest stays in effect. Miida not enforcing a provision right away does not waive it. You may not transfer your services or these Terms without Miida's written consent; Miida may transfer them as described under Business Transfers.