Question 1

What does Miida do?

Accepted Answer

Miida builds local businesses a website and their own private business app, with your customer list, bookings, jobs, invoices and reviews in one place. We can also run your Facebook and Instagram ads and answer your phone with AI Reception. A real team builds it and supports you.

Question 2

Who is Miida built for?

Accepted Answer

Small, owner-run local businesses that run on phone calls, appointments and jobs: home services like roofing, plumbing, HVAC, handyman and cleaning, auto shops, salons and wellness, restaurants, and more. If you serve customers and book jobs or appointments, we can build for you.

Question 3

Where is Miida based?

Accepted Answer

Miida is based in San Antonio, Texas, and works mainly with businesses in San Antonio and Austin. We can also work with you remotely from anywhere in the United States.

Question 4

How much does a website cost?

Accepted Answer

Most local businesses pay $100 to $300, one time, whether you choose a website, a private business app, or both together as one package. Your exact price depends on what you need and is given to you in writing after your free Automation Audit, before any work begins. Optional Maintenance is usually $30 to $100 a month.

Question 5

How fast can I get started?

Accepted Answer

Most websites go live 7 to 14 days after your audit. Your private business app can take longer, depending on how much it needs to do. You get a timeline with your plan before you agree to anything.

Question 6

How does Miida charge for marketing?

Accepted Answer

You pay Meta directly for the ads, usually $600 to $2,000 a month. Miida's share is 10% of the revenue from jobs booked by customers our ads bring in, within 90 days of their first contact. Your other customers never count.

Question 7

What if the ads don't pay off?

Accepted Answer

If the first 60 days of ads don't earn back what you spent on ads in matched jobs, we waive our 10%, and you choose a full refund of that ad spend or a free month 3 of our service, with Miida paying that month's ad spend too. The full terms are in your written marketing agreement.

Question 8

What does AI Reception cost?

Accepted Answer

For a typical small business, about $50 to $60 a month (around 100 calls of 3 minutes). There is no platform fee: you pay what the phone and AI providers charge for your line, plus 80%, billed monthly for what you actually use. The AI Reception page has a calculator for your own numbers.

Question 9

Do I own my website and my data?

Accepted Answer

Yes. Your website, your app and your customer data are yours. If you ever leave, you take them with you, and you can ask for a copy of your data at any time.

Question 10

Will it work with the tools I already use?

Accepted Answer

In most cases, yes. We build around the way you already work instead of asking you to replace what works. During your audit we check the tools you use and tell you up front if anything would need to change.

Question 11

What kind of support do I get?

Accepted Answer

You can reach the Miida team by email or through the contact form on this site. Maintenance clients can also message us from their phone and get prompt help from a person. Changes and extra work are agreed with you, and any cost is confirmed before work starts.

Question 12

Will Miida ever ask for my passwords?

Accepted Answer

No. Miida never asks for your passwords or sign-in codes, by phone, text or email. When we help you secure your accounts, you make the changes yourself while we guide you. If someone claiming to be Miida asks for a password or a code, don't give it, and let us know.

Question 13

Is there a contract or can I cancel anytime?

Accepted Answer

No long-term contract. You can cancel a recurring service at any time by emailing us, and your data is always yours: ask and we'll send you a copy.

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